Foxhole Privacy Policy
Effective Date: May 30, 2025
Foxhole, Inc. (“Foxhole,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and protect your information when you access or use the Foxhole platform (“Platform”), including our website (www.stayfoxhole.com), mobile applications, and related services.
By accessing or using the Platform, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Platform.
Information You Provide Directly:
Contact and account information (e.g., name, email, phone number, date of birth, military status).
Identity verification data (e.g., government ID, service affiliation, VerifyPass results).
Payment information and billing details (through Stripe)
Communications and content (e.g., messages, reviews, profile content, support requests).
Property and listing data if you are a host.
Information We Collect Automatically:
Device and browser data, IP address, access times, referring URLs.
Usage data including page views, interactions, and clickstream activity.
Cookies, pixels, and similar tracking technologies.
Information from Third Parties:
Identity verification services (e.g., VerifyPass).
Payment processors (e.g., Stripe).
Marketing and analytics partners.
Background check providers, when applicable.
We use your information to:
Operate, maintain, and improve the Platform.
Facilitate bookings, communications, and payments.
Verify identities and enforce platform security.
Provide customer service and support.
Send transactional and promotional communications.
Detect and prevent fraud, abuse, and violations of our Terms of Service.
Comply with legal obligations and enforce our rights.
We only share your information when necessary:
With other users to facilitate bookings.
With service providers, including cloud storage, analytics, and payment platforms.
With law enforcement, courts, or regulators as required by law.
During a merger, acquisition, asset sale, or other business transaction.
We do not sell your personal information.
We implement industry-standard security measures, including:
Encryption (in transit and at rest).
Secure servers and firewalls.
Access controls and multi-factor authentication.
However, no system is completely secure. Use the Platform at your own risk and practice safe online behavior. Example: Protecting your password, password storage and maintaining a complex password.
We retain personal data:
As long as your account is active.
As required by legal, accounting, or compliance obligations.
For resolving disputes and enforcing our terms.
Data no longer needed is securely deleted or anonymized.
If you access the Platform outside the U.S., your data may be transferred to and processed in the United States or other countries. We ensure appropriate safeguards for international transfers in compliance with applicable laws.
Foxhole uses cookies and similar technologies to:
Analyze Platform usage and performance.
Deliver personalized content and ads.
Facilitate login and user experience.
You may control cookie preferences via your browser settings. Disabling cookies may affect certain functionalities.
Foxhole does not knowingly collect information from individuals under 18. If we discover such information, it will be deleted immediately.
Cancellation and refund terms are governed by each host’s listing policy.
Foxhole is not liable for disputes between users regarding cancellations, no-shows, or refunds. Resolution is the responsibility of the parties involved.
Foxhole provides the Platform “as is.”
We make no guarantees regarding the legality, safety, or quality of:
Listings, host services, or guest behavior.
Platform uptime or error-free functionality.
To the fullest extent permitted by law:
Foxhole shall not be liable for indirect, incidental, punitive, or consequential damages.
We are not responsible for user conduct, third-party interactions, or platform misuse.
You agree to indemnify, defend, and hold harmless Foxhole, its officers, employees, and partners from any claims, liabilities, losses, or costs resulting from:
Your use or misuse of the Platform.
Your violation of this Policy or any applicable law.
Your interactions with other users.
We may suspend or terminate your access if:
You violate our Terms of Service or Privacy Policy.
Fraudulent, abusive, or suspicious activity is detected.
Required by law or security necessity.
This Privacy Policy is governed by the laws of the State of Louisiana, without regard to its conflict-of-law provisions.
All disputes shall be resolved by binding arbitration through the American Arbitration Association.
Venue will be Lake Charles, LA.
By using Foxhole, you waive the right to a jury trial and class action suit.
We may update this Privacy Policy periodically.
When we do, we will update the “Effective Date.” Continued use of the Platform after changes constitutes acceptance.
If you have questions or concerns, please contact:
Foxhole, Inc.
Email: support@stayfoxhole.com
Website: www.stayfoxhole.com