Effective Date: [02.13.2025]
Foxhole is committed to providing a fair and transparent experience for both Hosts and Guests. This Refund & Cancellation Policy outlines the terms regarding cancellations, refunds, and the responsibilities of both parties when a booking is canceled. By using Foxhole, you agree to comply with this policy.
1. General Refund & Cancellation Overview
Foxhole serves as an intermediary between Hosts and Guests, facilitating bookings but not owning or managing accommodations. Each Host sets their own cancellation policy, and Guests are responsible for reviewing and understanding the policy before booking.
2. Guest Cancellations & Refunds
Guests may cancel their reservations under the following conditions:
Flexible Cancellation:
- More than 14 days before check-in → Full refund (minus service fees).
- 7-14 days before check-in → 50% refund of the total booking amount.
- Less than 7 days before check-in → No refund issued (except for extenuating circumstances).
Strict Cancellation (Set by Host):
Some Hosts may offer a stricter policy:
- More than 30 days before check-in → 50% refund (minus service fees).
- Less than 30 days before check-in → No refund issued.
Emergency Cancellations:
In the event of verified emergencies, Foxhole may grant a full refund. Approved emergency cases include:
- Military orders/deployments
- Medical emergencies
- Natural disasters affecting travel
- Government travel restrictions
No-Show Policy:
If a Guest fails to check-in without prior cancellation, the full booking amount is non-refundable.
3. Host Cancellations
Foxhole expects Hosts to honor confirmed bookings. However, if a Host cancels, the following policies apply:
- More than 14 days before check-in → Guest receives a full refund, Host receives a warning.
- Less than 14 days before check-in → Guest receives a full refund, and Foxhole may impose penalties on the Host, including:
- Temporary suspension of listing privileges.
- Lower ranking in search results.
- Cancellation fees deducted from future payouts.
Hosts who repeatedly cancel may face permanent removal from Foxhole.
4. Force Majeure & Extenuating Circumstances
Foxhole understands that some cancellations are beyond control. Situations that may qualify for policy exceptions include:
- Severe weather events/natural disasters
- Military recall or deployment orders
- Pandemics/public health emergencies
- Government travel bans/restrictions
Foxhole will evaluate these case by case to determine refund eligibility.
5. Refund Processing
- Approved refunds will be processed within 5-10 business days.
- Refunds are issued to the original payment method used for booking.
- Foxhole service fees are non-refundable, except in cases where the Host cancels.
6. Modification of Bookings
If a Guest wants to modify their booking (e.g., extend stay, change check-in date), they must:
- Contact the Host directly via the Foxhole platform.
- Submit requests at least 48 hours before check-in (subject to Host approval).
- Understand that additional charges may apply based on changes made.
Hosts may decline modification requests if they impact availability or revenue.
7. Guest Responsibilities Upon Cancellation
If a Guest cancels their booking, they must:
- Notify the Host immediately through the Foxhole platform.
- Follow check-out instructions if already at the property.
- Understand that repeated cancellations may affect future booking privileges.
8. Host Responsibilities Upon Cancellation
If a Host cancels a booking, they must:
- Immediately inform Foxhole support and the Guest.
- Assist the Guest in finding an alternative stay (if applicable).
- Accept penalties for last-minute cancellations, which may impact their standing on the platform.
9. Dispute Resolution
If a dispute arises regarding a cancellation or refund, Foxhole encourages:
- Hosts and Guests to resolve the issue directly via the platform.
- If unresolved, Foxhole may step in to make a final determination based on:
- Evidence provided by both parties.
- Host cancellation policies.
- Extenuating circumstances.
Foxhole reserves the right to make binding decisions in the interest of fairness.
10. Policy Enforcement
Foxhole reserves the right to enforce this policy through:
- Limiting account access for excessive cancellations.
- Withholding future payouts for policy violations.
- Adjusting cancellation policies as necessary to ensure platform integrity.
11. Changes to This Policy
Foxhole may update this Refund & Cancellation Policy periodically.
- Changes will be communicated via email or platform notification.
- Continued use of the platform after updates constitutes acceptance of new terms.
12. Contact Us
For any questions, concerns, or refund requests, contact:
Email: support@stayfoxhole.com
Website: www.stayfoxhole.com
